“I wanted to let you know that Judy gave a masterclass in discussing seniors housing with my father and step-mother.  They both thought she was thoughtful, understood them and was sensitive to their needs and concerns.  That was a big WIN, so that’s entirely on Judy’s demeanor, empathy and compassion. I’m sharing because I wasn’t sure how the meeting would go and Judy magically won them over.   I just want to thank Judy, it was a stellar job this morning.”